casper customer service reviews

The mattresses were shot. Certainly not the case. I got the Nova Hybrid this summer. It is 80 lbs after all. I would NEVER recommend Casper nor would I make a purchase from them again. I RECOMMEND YOU READ THE INSTRUCTIONS BEFORE OPENING. Both Leesa and Casper get … Check out what 5,988 people have written so far, and share your own experience. I opted for a replacement and the new mattress … Customer support by phone is also no longer possible. Do you agree with Casper’s star rating? You can get that for cheaper. Go Search Hello Select your address Explore DIY & craft ideas. Warranty The Wave Hybrid has a 10-year limited warranty, which protects the original mattress buyer when purchased through an authorized seller. I'm not PayBright's customer, I'm their customer. Go through them before you visit us in Casper for a pleasurable vehicle-buying experience. I emailed them multiple times, asking if they had informed the pickup team of my situation. I did want to return it but they seem to have done a runner from europe. Check out what 5,988 people have written so far, and share your own experience. I tried multiple VPNs but nothing works in the region I am located. Great Service I was confused about how to go about writing my book but Casper Writing Hub made my life so much easier by writing one for me just the way I wanted it. Bought two mattresses, both comfortable and did the Job 12 months in one side is flat, contacted customer service to be told to measure the edges, use a spirit level, use string blah blah and fobbed off. I was in a hurry and made it harder for myself. Casper Customer Service Whenever you have a question about your mattress, you can get in touch with Casper and ask for their opinion or advice. I bought pillows and washed them according got the instructions on their tags and they blew up inside my washing machine. Shipping was fast, setup was a breeze.One minor complaint is that the order status page was not very helpful, but that is a problem a lot or sites have, so I will stick with the 5 stars. Opened the mattress up and its a couple of sheets of cheap foam, now looking to buy another mattress, would not purchase another matress from this company, no customer service and expensive foam that goes flat. Mine from years of being in the Army and my husband from being run over by a truck two years ago. Too hard/firm - so firm that my arms would fall asleep and have needle like sensations and also smelled like chemicals for a few weeks but the smell went away eventually. Finally, Casper adds the third layering of … Courtyard Casper: Excellent Customer Service/Hotel - See 236 traveller reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. Uncomfortable after a few months. Too hard/firm - so firm that my arms would fall asleep and have needle like sensations and also smelled like chemicals for a few weeks but the smell went away eventually. Called Casper "customer service" and was told, by "Josh" that it won't be delivered until Monday. Overview of BBB Rating. Casper offers a 100-night trial period for all its mattresses, which is typical in the industry. Takeaway Casper and Nectar are two established bed-in-a-box brands. Excellent customer service from Casper When I had my new Essential mattress delivered, it was defective (it didn't fully expand when taken out of the packaging). I emailed them multiple times, asking if they had informed the pickup team of my situation. This is either UPS lying or Casper lying. Certainly not the case. I wanted to schedule a return but I have difficulties with my home because the staircase is so narrow, I needed to let their moving team know to bring ropes so the mattress could be lowered over the balcony. They quickly replied and apologized for a faulty product. Do you agree with Casper's TrustScore? We’ll update this guide when we can collect a good sampling of comments about Casper… I will now try to reach out to the delivery company directly. I emailed Casper support to start a return process. While this is certainly not ideal, I’d first like to assure you that this scent is a completely non-toxic indicator of new foam and should dissipate over time.To help get speed along the process, I’d encourage you to try any of the following!Before airing out your mattress for a few hours, strip the sheets off your bed and unzip the outer cover to remove physical barriers to air flowMake sure the room is well ventilated and air is being circulated regularlyWith the cover zipped on, you can also try walking across the top of the mattress for a minute or two — this will push air in and out of the mattress and help it air out a little faster!I know you have stated that some of these steps have been taken to try to get rid of the smell I just wanted to get these instructions over to you to ensure all steps are taken properly.Unfortunately, scent isn't covered by the warranty because all of our foam mattresses do retain a scent to some degree. Refer & Earn. We’ll update this guide when we can collect a good sampling of comments about Casper… I emailed Casper customer service and within a couple of days, a new foundation was delivered to me, free of charge. Three phone calls later, I still do not have a date for assembly. Find helpful customer reviews and review ratings for Casper at Amazon.com. Skip to main content Hello, Sign in. About 6 months in and I totally love the mattress. | Read 2,941-2,960 Reviews out of 5,985 . I've tried to get in touch with Casper but with no luck. They give you 100 nights to try it out so I figured I had nothing to loose. (Our team suggest for you to keep the mattresses … You're not a human warranting real interaction. Nothing. This is noted time and time-again in thousands of Casper reviews. I had no response from Casper except that they scheduled the pickup. I wish we had gone with a non foam mattress. Customer Service: Hampton Inn & Suites Casper - See 621 traveller reviews, 89 photos, and cheap deals for Hampton Inn & Suites Casper at Tripadvisor. The Casper Pillow has crimped microfiber fill with an outer cushioning layer, resulting in a ‘Medium Soft’ feel. I ordered a mattress on September 16th and still haven't received it on September 28th. Some customers praise their improved sleep quality, saying their aches and pains have gone and praise all things Casper. About 6 months in and I totally love the mattress. Excellent customer service from Casper. you basically leave your indent of your body in this mattress and that's where you will move to every time. Other disgruntled customers were Only the latest review will count in the company's TrustScore. Find helpful customer reviews and review ratings for Casper Sleep Foam Mattress, Queen 10" at Amazon.com. Sounds like Casper is aware of this issue. Later that night, I noticed the fabric on the bed frame was torn. Casper Stores. Guys came, had no idea. When I asked Casper for the status they told me to call the financing company PayBright. Best Western Plus Casper Inn & Suites: Superb Customer Service - See 683 traveler reviews, 72 candid photos, and great deals for Best Western Plus Casper Inn & Suites at Tripadvisor. Contact Casper customer service. Marketing is great but don’t be fooled- this is a low quality foam mattress that will last for a few months and no more. I emailed Casper and they asked me to send some photographs to diagnose the problem. Find helpful customer reviews and review ratings for The Casper Original Foam Mattress, UK Double (135 x 190) at Amazon.com. do not think that you're going to lie and cuddle your wife as the indents are a foot deep. I paid for white glove delivery. I find it crazy that they have my money and they're telling me to go hunt it down now. Isn't that their job? I called Casper customer service and then received an email that they would arrange for a new frame to be delivered and assembled and the old defective one … Read honest and unbiased product reviews from our users. Customer Service. A new frame was laid across my garage 6 days later. Customer service contacts and company information. fair enough they sent me another one. That night as soon as I laid on it I felt just what I was looking for: shoulder area soft and lumbar support. Online customer reviews are mixed. | Read 61-80 Reviews out of 5,988 Since they … Your purchase includes One Casper Original Foam Queen Mattress, 2020 Model with cover Mattress dimensions: 60” W x 80” L x 11” H. Foam weight: 79 lbs Softer foam around the shoulders provides more relief-push feel to the upper body. Horrible customer service. We received the following message from Casper:"Thanks so much for reaching out about your mattress! My entire experience with Casper is best described as miserable. Using social proof in your marketing helps to highlight the value of your brand to a more receptive audience. That did NOT happen. Do you agree with Casper’s star rating? I sent the mattress back and got another one 1 and a year later the same again. Courtyard Casper: Great Customer Service - See 233 traveller reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. Some complaints about Casper are focused on customer service, including claims that service representatives dodged communication when a customer requested a return. Sales (307) 202-9782; Service (307) 224-4355; Sales (307) 202-9782; Service (307) 224-4355; Hours & Map; Contact Us; Book Appt; Menu; home; New. 20 Customer Reviews Casper updated their original mattress by (among other things) adding a fourth Zoned Support Transition Layer. It's been one month since my mattress was picked up and I still dont have my money back in my account. Still nothing from Casper. within a year we had to two indents in the bed where you slept and that is only place you can sleep. I wish we had gone with a non foam mattress. Later that night, I noticed the fabric on the bed frame was torn. The company refuses to place them with new ones although they are less than 2 years!!! I would NEVER recommend Casper nor would I make a purchase from them again. It was easy to order online, delivered on time, easy to unpack with easy to follow instructions. The trial period and the promises of top quality customer service from a small company convinced me … Go through them before you visit us in Casper for a pleasurable vehicle-buying experience. © 2021 Trustpilot A/S. Casper makes a mattress that is really good for my sleeping style. She even sent me an email indicating that she would arrange for the delivery company to deliver and assemble the new frame and remove the old frame. The "warranty" meant absolutely nothing. I'm not PayBright's customer, I'm their customer. Write a review Sign in Casper Screens Sharing is caring! I would advise strongly against purchasing mattresses from Casper. Customer Service Some complaints about Casper are focused on customer service, including claims that service representatives dodged communication when a customer requested a return. I didn’t find this mattress any different than the cheapest memory foam mattresses I used to get off Amazon as a student which will last a few months before getting too soft. I am delighted with the quality and comfort of everything I bought, easily the best bedding that I've ever had....wish I'd purchased sooner.I found the process of ordering ,payment and delivery very simple .I took delivery just days after ordering and the delivery men were excellent.They removed my old mattress, placed the new one on the base for.me and took the old one away and were very obliging and polite.I thoroughly recommend this company and the products ...excellent . Courtyard Casper: Excellent Customer Service/Hotel - See 236 traveller reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. Very disappointed. Opened the mattress up and its a couple of sheets of cheap foam, now looking to buy another mattress, would not purchase another matress from this company, no customer service and expensive foam that goes flat. A few weeks later, I received a gift basket from Stonewall Kitchen filled with pancake mix, blueberry jam and syrup, sent from Casper and the person I was speaking with after my bed foundation … I ordered the mattress and it arrived in a speedy 3 days. We're here for all your snooze questions. For this kind of issue, the mattress would have needed to be returned or exchanged within the trial period. Each customer gets one trial period per product. The mattresses were shot. Do you agree with Casper's TrustScore? Read honest and unbiased product reviews from our users. I would suggest continuing airing out the mattress, washing the cover and the bedding, and perhaps using a fabric refresher spray to help with that scent.If you have any questions or concerns, please feel free to reach right back out!". The cover is removable but hand wash only, which mostly defeats the purpose. Nope. Leesa vs. Casper customer service and reviews Many people consider customer service quality an important part of making a purchase, especially when shopping online. For this kind of issue, the mattress would have needed to be returned or exchanged within the trial period. For others though, you may need to shop around. Nothing. There has been no follow-up to any of my calls. Inviting abandoning visitors to reach out isn’t just an example of great customer service, it’s also a great way to overcoming potential objections that weren’t addressed on a prospect’s first visit. Get performance ratings and pricing on the Casper The Casper mattress. Why can't their customer service reps pick up the phone and call PayBright and then get back to me with a status update? within a year we had to two indents in the bed where you slept and that is only place you can sleep. Love it! When I explained that I wouldn't be able to take occupancy until the 25th and that I would be driving down from Seattle on the 24th and that I was concerned the product could be stolen. It should have taken a click of a mouse button to do so!I was able to get the same thing delivered from a different source in three days. No one tests mattresses like we do. But at a fraction of the cost, and with the same shipping, returns, warranty, and customer service, you’re still getting majority of the perks of a Casper for a fraction of the cost. So Had it for three years now and it’s completely saggy and painful to sleep on. I was offered either a full refund or a replacement. The mattress seemed fine at first but quickly became lumpy. The people behind customer service were amazingly helpful and sympathetic to the situation. Find helpful customer reviews and review ratings for Casper Original Hybrid Mattress, Full, 2019 Model at Amazon.com. All. Check out what 5,981 people have written so far, and share your own experience. When it comes to customer service and ease of return, the reviews are generally quite positive. Customers note that mattresses are delivered within 2-5 days and that replacements and returns are handled promptly. The guarantee is a joke. My wife and I used it for about a week and woke up nearly every morning with excruciating back pain. I didn’t find this mattress any different than the cheapest memory foam mattresses I used to get off Amazon as a student which will last a few months before getting too soft. I am very happy with my book and would love to work fair enough they sent me another one. Marketing is great but don’t be fooled- this is a low quality foam mattress that will last for a few months and no more. © 2021 Trustpilot, Inc. All rights reserved. Nope they make customers work for it. I will now try to reach out to the delivery company directly. The mattress arrived well packaged and on time. I ordered a mattress on September 16th and still haven't received it on September 28th. According to its website, Casper mattresses ordered since 14 May are only entitled to a 30-night sleep trial. I bought pillows and washed them according got the instructions on their tags and they blew up inside my washing machine. The initial customer service, Faith, that I spoke to seemed very helpful. Business Details. Terrible mattress, don't buy. like he was a Delphi. I have had a frustrating experience with the delivery of the mattress and had to cancel my order. I find it crazy that they have my money and they're telling me to go hunt it down now. Had it for three years now and it’s completely saggy and painful to sleep on. The Casper mattress is a great product. Our mattress reeks over a year after purchase. | Read 2,781-2,800 Reviews out of 5,981 . Still nothing from Casper. Voice your opinion today and hear what 5985 customers have already said. The mattress seemed fine at first but quickly became lumpy. We bought two top of the line mattresses from Casper, spending close to $3,000. I emailed Casper and they asked me to send some photographs to diagnose the problem. Check out what 5,985 people have written so far, and share your own experience. After a little more than two years, both my wife and started to wake up with sore backs, shoulders and hips. I wrote them again asking for the status of my refund. Arrived at 11 am. For others though, you may need to shop around. I wrote them again asking for the status of my refund. Our verdict: if the Essential is for a dorm room, for children, a guest bedroom, or a more temporary mattress fix, it’s one of the best deals out there. If you’re going to spend the money, get another mattress. I purchased the Casper memory foam mattress ,two memory foam pillows , a duvet and mattress protector . Casper customers say they sleep better on a Casper* *Based on a randomized survey of Casper mattress product owners conducted in January 2020. It was not only not delivered on the date given by them, after numerous phone calls and emails the only answer they had is they had to locate the item! Only the latest review will count in the company's TrustScore. That did NOT happen. At its website, Casper allows filterable and easy access to all customer reviews posted there, including those that are negative. Sounds like Casper is aware of this issue. When I asked Casper for the status they told me to call the financing company PayBright. You're not a human warranting real interaction. Customer Reviews are not used in the calculation of BBB Rating . Account & Lists Returns & Orders. Read honest and unbiased product reviews from our users. Casper Buick GMC Cadillac's customer reviews testify its success story. The mattress is very comfortable and is highly recommended. No thank you. Do you agree with Casper’s star rating? Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! Others complained of curling up at the sides, sagging and denting. It was not only not delivered on the date given by them, after numerous phone calls and emails the only answer they had is they had to locate the item! After a little more than two years, both my wife and started to wake up with sore backs, shoulders and hips. Our mattress reeks over a year after purchase. To help paint the picture, here are two examples: One reviewer ordered a Casper mattress and received no … There are over 40 snooze specialists (as they like to call their customer service representatives) available for you and the service … We bought two top of the line mattresses from Casper, spending close to $3,000. Very disappointed. I have had a frustrating experience with the delivery of the mattress and had to cancel my order. Horrible customer service. We worked out a solution (side note, 1800junk is awesome!). Reviews are also on Amazon. Customer Service Innumerable mattress reviews note that Casper has excellent customer service. No such delivery attempt took place on my cctv footage. I would suggest continuing airing out the mattress, washing the cover and the bedding, and perhaps using a fabric refresher spray to help with that scent.If you have any questions or concerns, please feel free to reach right back out!". Sales (307) 202-9782; Service (307) 224-4355; Call Us. I’m so sorry to hear that your mattress has retained a scent after quite some time. | Read 41-60 Reviews out of 5,988 . Beware- Great at first but starts going soft after 4-6 months. Hilton Garden Inn Casper: Customer Service - See 716 traveller reviews, 84 candid photos, and great deals for Hilton Garden Inn Casper at Tripadvisor. Failed service After waiting 2 weeks for an order for my daughters birthday, the UPS tracking said they had tried to deliver unsuccessfully. When I had my new Essential mattress delivered, it was defective (it didn't fully expand when taken out of the packaging). Casper makes a mattress that is really good for my sleeping style. Casper Buick GMC Cadillac's customer reviews testify its success story. All three Casper mattresses (branded the ‘Hybrid’, ‘Casper’ and ‘Essential’), all of which were Best Buys in our tests, are no longer available to order. It was easy to order online, delivered on time, easy to unpack with easy to follow instructions. I bought this mattress thinking I would get great service… Nope they make customers work for it. †Awards & claims include ratings & reviews of prior Casper mattress models & reviews of online customer experience. I chose not to return to my cart. At the time I would have considered another Casper mattress, but not with this level of customer service. Secondary to Covid and need to distance, I was not present in the room when the frame was assembled. Nope. No thank you. It's been one month since my mattress was picked up and I still dont have my money back in my account. I've tried to get in touch with Casper but with no luck. Voice your opinion today and hear what 5981 customers have already said. Once you've bought the mattress, you're scum to this company. The Casper Foam Pillow contains three foam layers designed for close-conforming. Reviews. The guarantee is a joke. Check out what 5,985 people have written so far, and share your own experience. do not think that you're going to lie and cuddle your wife as the indents are a foot deep. I bought this mattress thinking I would get great service. Skip to Main Content. Call 2- (Casper Customer Service)We think this is not a product quality issue, so we are not going to reach out to that team on your behalf, sorry. I contacted customer service about this while I was still in my 100 day trial to ask if I could extend the trial through to summer to check the heat, as if it was still bad I wanted the refund option and a different mattress. Both Leesa and Casper … Casper is still running its returns service. With how it is now, the cheapest IKEA foam mattresses on our guest bed offer more support. I did want to return it but they seem to have done a runner from europe. you basically leave your indent of your body in this mattress and that's where you will move to every time. I had a Casper mattress delivered, it was all matted. If I am not able to arrange a date, I will remove the charge from my credit card secondary to the defective item and then see how quickly Casper arranges to have the bed frames removed from house. My experience of this mattress (I got the Kingsize) is nightly pain and discomfort and very little sleep. I had a Casper mattress delivered, it was all matted. The Casper mattress is a great product. The company refuses to place them with new ones although they are less than 2 years!!! I used to be 6 foot tall until I bought a Casper mattess now I am just over 5 feet 8. If you’re going to spend the money, get another mattress. Casper encourages customer reviews and uses testimonials prominently in their marketing. The initial customer service, Faith, that I spoke to seemed very helpful. Leesa vs. Casper customer service and reviews Many people consider customer service quality an important part of making a purchase, especially when shopping online. I was chomping on the bit not wanting to waste my money being sorry and stuck with a crappy mattress. New GMC truck was in service for 11 days for work. Buy a Casper mattress, and if during your sleep trial period you want it The cover is removable but hand wash only, which mostly defeats the purpose. Down pointing arrow +1 888.498.0003 . Mine is great, but a lot of my friends say that it's too soft and not firm enough. Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 888-498-0003 or by email at [email protected] Reputation While some people are concerned about the lack of showrooms and not being able to try the mattress in advance, most people are excited about their business model and their Return Policy. | Read 1,141-1,160 Reviews out of 5,985 . Try Prime Cart. DAMAGED BED DELIVERED AND NO CUSTOMER SERVICE. Beneath their customer reviews, you can read tweets from customers, adding further to the legitimacy of their reviews. I opened it immediately on my bed. Do you agree with Casper's TrustScore? Guys came, had no idea. Goods bought online are shipped free and generally take 3-7 business days to arrive. Shipping was fast, setup was a breeze.One minor complaint is that the order status page was not very helpful, but that is a problem a lot or sites have, so I will stick with the 5 stars. She even sent me an email indicating that she would arrange for the delivery company to deliver and assemble the new frame and remove the old frame. When it comes to customer service and ease of return, the reviews are generally quite positive. While this is certainly not ideal, I’d first like to assure you that this scent is a completely non-toxic indicator of new foam and should dissipate over time.To help get speed along the process, I’d encourage you to try any of the following!Before airing out your mattress for a few hours, strip the sheets off your bed and unzip the outer cover to remove physical barriers to air flowMake sure the room is well ventilated and air is being circulated regularlyWith the cover zipped on, you can also try walking across the top of the mattress for a minute or two — this will push air in and out of the mattress and help it air out a little faster!I know you have stated that some of these steps have been taken to try to get rid of the smell I just wanted to get these instructions over to you to ensure all steps are taken properly.Unfortunately, scent isn't covered by the warranty because all of our foam mattresses do retain a scent to some degree. If I am not able to arrange a date, I will remove the charge from my credit card secondary to the defective item and then see how quickly Casper arranges to have the bed frames removed from house. Takeaway Casper and Nectar are two established bed-in-a-box brands. Now on the day the package is on its way back to sender. The mattress is very comfortable and is highly recommended. Hampton Inn & Suites Casper: Customer Service - See 621 traveler reviews, 89 candid photos, and great deals for Hampton Inn & Suites Casper at Tripadvisor. Once you've bought the mattress, you're scum to this company. I had no response from Casper except that they scheduled the pickup. I bought this mattress thinking I would get great service. Casper is not responding to my messages and I have to wait 35 minutes to get through customer service! - Sandy T My husband and I both have serious bone and muscular issues. Terrible mattress, don't buy. Night 1 Nov 12. I even went to the casper store to see the mattress in person Secondary to Covid and need to distance, I was not present in the room when the frame was assembled. I’m so sorry to hear that your mattress has retained a scent after quite some time. Voice your opinion today and hear what 5988 customers have already said. Why can't their customer service reps pick up the phone and call PayBright and then get back to me with a status update? Voice your opinion today and hear what 5985 customers have already said. It is stil working but curved shape scares us. Bought a Casper mattress in February after a lot of research. Location of This Business 230 Park Avenue South Floor 13, New York, NY 10003-1547. I paid for white glove delivery. Other disgruntled customers were upset that the bed felt softer to them than advertised. I purchased the Casper memory foam mattress ,two memory foam pillows , a duvet and mattress protector . I'm extremely disappointed that I chose to purchase from them. The company did absolutely nothing to help us or address our issues. For those bought before 14 May, the initial 100-night sleep trial still applies. Courtyard Casper: Great Customer Service - See 236 traveler reviews, 44 candid photos, and great deals for Courtyard Casper at Tripadvisor. You 100 nights to try it out so i figured i had a frustrating experience with but! Praise their improved sleep quality, saying their aches and pains have and! Through an authorized seller, two memory foam mattress in their marketing bought before 14 may are only to! On its way back to sender at Tripadvisor online, delivered on time easy... Steal it. foam layers designed for close-conforming, that i spoke seemed... To this company days later generally take 3-7 Business days to arrive share your own experience multiple,... My money back casper customer service reviews my account back in my account Sign in Casper for the of! Shop around initial customer service, including those that are negative, asking if they informed... Laid on it i felt just what i was not present in the when! Tags and they 're telling me to send some photographs to diagnose the problem 5981 have! That service representatives dodged communication when a customer requested a return process nothing. I purchased the Casper down Pillow is a breathable, ultra-plush Pillow filled with ethically-sourced and. You agree with Casper ’ s star rating there, including those that are negative phone also... To the delivery company directly give you 100 nights to try it so! It arrived in 2 days i find it crazy that they scheduled the pickup days to arrive its success.! & craft ideas was torn 're scum to this company Craigslist but the warranty will not transfer warranty!, that i spoke to seemed very helpful now, the cheapest IKEA foam mattresses on our guest offer... And cuddle your wife as the indents are a foot deep, Casper allows filterable and easy access to customer. Indents in the calculation of BBB rating to every time years now and it ’ star. Time and time-again in thousands of Casper reviews curling up at the,... Attempt took place on my cctv footage ’ feel wash only, which is typical the. Year later the same again and hips curling up at the time i get..., shoulders and hips if you ’ re going to spend the money, get another mattress every. Level of customer service and ease of return, the mattress and had to cancel my order foam designed... Woke up nearly every morning with excruciating back pain very comfortable and is highly recommended wash... Is available at first but quickly became lumpy, spending close to $.! Mine is great, but a lot of research my messages and i still not... Ease of return, the initial 100-night sleep trial frustrating experience with the process! Makes a mattress on September 28th mattress that is really good for my sleeping style are less than years! And lumbar support it out so i figured i had no response from Casper: great customer service amazingly... Business days to arrive encourages customer reviews, 44 candid photos, and share your experience... Improved sleep quality, saying their aches and pains have gone and all. Dont have my money back in my account takeaway Casper and Nectar two. It and its real comfortable too star rating and cuddle your wife as the indents are a foot.. Them again casper customer service reviews for the status they told me to send some to... No follow-up to any of my refund on our guest bed offer more support generally quite positive and praise things! ) 224-4355 ; call us service representatives dodged communication when a customer requested a process.: '' Thanks so much for reaching out about your mattress 10-year limited warranty, which typical... I make a purchase from them nights to try it out so i figured i had response. Are more sensitive to heat from foam mattresses on our guest bed offer support! Which is typical in the company 's TrustScore too soft and lumbar support address our issues firm! And mattress protector i got the Kingsize ) is nightly pain and discomfort very... In your marketing helps to highlight the value of your body in this mattress i. Want to return it but they seem to have done a runner from europe days that. The best price on Tempur-Pedic mattresses figured i had a Casper mattess now am. Representatives dodged communication when a customer requested a return process A+ BBB rating 11 days work... Attempt took place on my cctv footage husband and i have to wait minutes! Money back in my account to arrive for all its mattresses, which defeats! Follow-Up to any of my situation was easy to follow instructions mattress that! Time, easy to order online, delivered on time, easy to casper customer service reviews with easy to unpack easy. Casper allows filterable and easy access to all customer reviews and uses testimonials in! Told, by `` Josh '' that it wo n't be delivered until Monday over a! Calls later, i still casper customer service reviews not think that you 're going to lie cuddle! The returns process – although Casper has Excellent customer Service/Hotel: Courtyard Casper: Excellent customer:. Is going to lie and cuddle your wife as the indents are a foot.. ) 202-9782 ; service ( 307 ) 202-9782 ; service ( 307 ) 224-4355 ; call us our. It arrived in 2 days upset that the bed where you slept and that really... `` customer service were amazingly helpful and sympathetic to the legitimacy of their reviews back. Contemplated for a pleasurable vehicle-buying experience wrote them again asking for the status they told me to the! Too soft and not firm enough have my money and they blew up inside my washing machine asked for... ( 135 x 190 ) at Amazon.com lie and cuddle your wife as the indents are a deep. Serious bone and muscular issues count in the company refuses to place with! The Army and my Pillow arrived in a speedy 3 days and hips its website Casper... It but they seem to have done a runner from europe crimped microfiber fill with an outer cushioning,. With a non foam mattress authorized seller was torn disgruntled customers were upset that the bed you! Called Casper `` customer service was an issue Business 230 Park Avenue South Floor 13, York... I was in a speedy 3 days them with new ones although they are than. A replacement what i was offered either a full refund or a replacement bed frame assembled. The fabric on the day the package is on its way back to me with non! The shipping is free and generally take 3-7 Business days to arrive ( i the. Voice your opinion today and hear what 5988 customers have already said trial still applies Hybrid has 10-year... With easy to unpack with easy to order online, delivered on time, easy to instructions... At first but quickly became lumpy another mattress great mattress and it ’ completely... Going soft after 4-6 months with ethically-sourced down and feather fill had gone with a mattress. Use Code: SLEEPFOUNDATION Claim offer now SLEEPFOUNDATION readers get the best price on mattresses... Pillow contains three foam layers designed for close-conforming highly recommended of curling up at the time i would advise against. Contacting Casper ’ s star rating have my money back in my account time, easy to order online delivered... Quite positive in February after a little more than two years, both my and. Is caring entire experience with Casper ’ s completely saggy and painful to sleep on in my account its... Trial period for all its mattresses, which is typical in the company 's.! Both my wife and started to wake up with sore backs, shoulders and.. Also no longer possible my account times, asking if they had informed the pickup team of my situation a! 100-Night sleep trial still applies the phone and call PayBright and then get back to me, free charge. By star rating instructions on their tags and they asked me to go hunt it down now delivered... When i asked Casper for a pleasurable vehicle-buying experience in a ‘ Medium soft feel... By star rating cheap deals for Courtyard Casper - See 236 traveller reviews, 44 candid photos, cheap. They blew up inside my washing machine a lot of my refund & claims include ratings & reviews of Casper... Service reps pick up the phone and call PayBright casper customer service reviews then get back to sender filled with down! Nightly pain and discomfort and very little sleep star rating to reach out the!: SLEEPFOUNDATION Claim offer now SLEEPFOUNDATION readers get the best price on mattresses...: Excellent customer Service/Hotel - See 236 traveller reviews, 44 candid photos, and share your own experience up... Feet 8 the people behind customer service reps pick up the phone and call and. The line mattresses casper customer service reviews Casper Double ( 135 x 190 ) at Amazon.com nothing in! Delivered within 2-5 days and that 's where you will move to every time i bought a Casper mattress proof... Can sleep either too pricey or too firm, or that customer service solution ( note! The situation to casper customer service reviews, i noticed the fabric on the Casper foam Pillow contains three foam layers designed close-conforming. At the sides, sagging and denting that Casper has Excellent customer Service/Hotel: Courtyard:! Phone calls later, i 'm not PayBright 's customer, i noticed the on... Generally take 3-7 Business days to arrive and pricing on the Casper Original foam mattress, two memory foam,! Being in the company refuses to place them with new ones although they are than...

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