EPA Public Relations Mine Spill Nightmare – Can They Restore the Faith?

EPAcredibilityGapv2The EPA’s three million gallon mine spill in Colorado is a Public Relations and Crisis Communications nightmare on steroids! Five states, Mexico, river residents, recreation seekers, Native Americans and environmentalists are not writing thank you notes, but are dusting off their lawyers for a decade of repercussions that will likely rival the 1989 Exxon Valdez oil spill in Alaska. If wildlife could write, they would be firing off blazing letters to their congressmen. ...

Continue Reading →

Crisis Communications: Peanuts, Layoffs & Politics

This Crisis Communications Series was originally published in Utah Business Magazine blog:

 

 

Peanuts, Layoffs, and Politics:  Crisis Communications Part 1

Headline News: Peanut product recalls, record job layoffs, and an impeached governor caught auctioning off a U.S. Senate seat.  The media is full of savvy reporters waiting to uncover the next big scandal or disaster.  This crisis communications series will provide insight in how to safeguard your organization against reputation disasters after an ...

Continue Reading →

Your Reputation Management and Listening to Customers

Your Reputation Management and Listening to Customers originally appeared in the Utah Business Blog for Utah Business Magazine:

If a bomb went off in your backyard, would you know it? How about if that bomb was an explosion that took place on the internet and the wider it spread the more damage it did to your business and your brand. When would you hear about it?

Organizations of ...

Continue Reading →

Online Reputation Management – Around the World in 8 Seconds

One of the fun movies of my childhood was “Around the World in 80 Days.” Set in the early days of automobiles, it highlights the huge challenges of circumnavigating the globe. Today, I have to laugh that we can circle the globe online in more like 8 seconds–a little faster than back “in the day.”

Just as transportation now moves at multiples of the speed of sound, ...

Continue Reading →

Crisis PR Tips…Mayan Calendar Apocalypse or Not…

Last night I had a dream of consulting a prominent Utah CEO regarding a current crisis situation. Hence, it’s on my mind this morning. As we launch into a new year, we hear “year-in-review” reports of crisis after crisis endured during the past year.

During the coming year, mark my word, we will be snowed under with doomsday speculation about the 2012 December deadline for the ...

Continue Reading →

Is Japan's Gov't Telling the Whole Nuke Story?

(Let me preface this blog entry with clarification on my thoughts on nuclear power. As a clean energy proponent, I think nuclear power has a place in our more sustainable future. This is based on years of weighing the upside/downside of known alternatives and the fact that there is no one single power solution without a downside.)

Now I feel better. On with the show. The media frenzy around Japan’s still unfolding tsunami/earthquake tragedy has the public riveted on ...

Continue Reading →

BP Claims Oil Spill Response was "Model of Corp. Responsibility"

Today’s headlines quote outgoing BP CEO Hayward as saying the company’s response to the Gulf Oil Spill “has been a model of good social corporate responsibility.” From my PR chair, I think this is the capstone faux pas from the Brit. Even if he is correct, I don’t think anyone believes it. In fact, I suggest that for the next year or two any claims ...

Continue Reading →

Unintended PR Ripple Effects

t1_blountPilmerPR teaches Public Relations clients to anticipate the unintended ripple effects coming from their words and actions. In Crisis Communications planning, this is vital.

After Boise State’s impressive football win over Oregon on 9/3/09, a short outburst of anger by OU running back, LeGarrette Blount, sent out unintended long-term PR ripple effects that will likely result in a suspension, if not a truncation, of a brilliant football career. A ...

Continue Reading →