New Year's Resolution – Awesome Customer Service! (e.g. Sonny Bryan's BBQ;Brent Brown Toyota; EP Auto)

When I was fresh out of college I served as administrative assistant to an exceptional corporate CEO, Richard “Dick” Smith  of Smith Administrators in Salt Lake City.  Dick used to teach employees, “Rule #1: the customer is always right. Rule #2: when the customer is wrong, refer to rule #1.”

In every position since that time, and as the owner of my ...

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